Refund policy

Last updated: 05/23/2025

1. General

At Zahara Bloom, we want you to feel confident about your purchase. If for any reason you are not fully satisfied, we’re here to help. Our policy applies to items purchased directly from zaharabloom.com. For items purchased from third-party sellers we’ll direct you appropriately.

2. Return Window

You may request a return or refund within 30 days of the delivery date for most eligible items. After the 30-day period, we reserve the right to decline returns or refunds except in cases of damaged or defective items.

3. Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zaharabloom33@gmail.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zaharabloom33@gmail.com.

4. Defective, Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item:

Please contact us within 7 days of delivery.
Provide photographic evidence of the issue (including packaging).
We will arrange for a replacement or full refund, whichever is more appropriate, at no additional cost to you.

5. Customer-Initiated Returns (Change of Mind)

If you simply change your mind or ordered the wrong size/style:

You may return the item within the 30-day window, provided it meets the eligibility criteria above.
The cost of return shipping will be your responsibility.
A restocking fee of 10% of the item price may apply on return shipments.
Refunds will be issued after we receive and inspect the returned item (see Section 6).

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7 business days.
Note: Original shipping costs are non-refundable unless the return is due to a damaged/incorrect item.

7. Returns from International/Shipping Delays

Because we source from trusted dropship sources some items may have international shipping or longer logistic timelines.

For delays of 45 days or more (for US orders) where tracking confirms dispatch but no delivery, please contact customer service for resolution.
We may offer a refund or replacement rather than a return in such cases, to avoid high return shipping costs and long transit times.

8. How to Request a Return

Go to “My Account” → “Order History” → Select the item and click “Return Request”.
Fill out the form, upload supporting photos (if damage/defect), and choose whether you prefer replacement or refund.
After approval, you’ll receive return instructions and shipping label if applicable.
Return the item within 10 days of receiving the approval. If no return receipt is received within this timeframe, the request may be cancelled.

9. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

Clearance or “Final Sale” items
Gift cards or prepaid vouchers
Intimate apparel, undergarments, bath-/body-care applicators once opened
Personalized/custom items
Items clearly damaged through misuse, altered, or washed

10. Policy Changes

Zahara Bloom reserves the right to modify or update this policy at any time. We encourage you to review this page periodically.

Thank you for choosing Zahara Bloom. We appreciate your trust and are here to support your beauty, wellness, and lifestyle journey.